The Link between a Firm´s Internal Characteristics and Performance: GPTW & VRIO Dimension Analysis
DOI:
https://doi.org/10.7213/rebrae.v12i1.24645Palabras clave:
Internal Characteristics, Performance, Organizational Culture, Company.Resumen
The following article addresses the models of Dr. Jay Barney, author of the article "Firm Resources and Sustained Competitive Advantage" and Robert Levering, author of the book "A Great Place to Work", which deals with the internal characteristics of companies and how they impact on the performance of it. We analyze the dimensions of Value, Rarity, Imitation and Use of Dr. Jay Barney's VRIO model and the dimensions of Respect, Credibility, Equity, Pride and Camaraderie through the Trust of Robert Levering's model, as indicators of the company's performance. This document conceptually describes theoretical arguments of these authors, why organizations need to focus on their internal characteristics, in order to improve their performance. The hypothesis is that the internal characteristics of the organization and its management impact on the performance of the company. The models of both authors provide extensive data on the positive relationship between the internal characteristics of the company and its performance.
Descargas
Citas
ALCAIDE, J. C. Los tres enfoques clave del márketing interno. Harvard Deusto Márketing y Ventas, 87, 2008.
AHMED, P. K; RAFIQ, M. Internal marketing issues and challenges. European Journal of Mar-keting, 9(37). 2003.
ARGYRIS, C. Organizational Behavior: Production of Knowledge for Action in the World of Practice. Harvard University. 1998.
ARGOTE, L; GREVE, H.R. A Behavioral Theory of the Firm—40 Years and Counting: Introduc-tion and Impact. Organization Science. 2007.
BANSAL, H., MENDELSON, M; SHARMA, B. The impact of internal marketing activities on external marketing outcomes. Journal of Quality Management, 2001.
BARNEY, J. Organizational Culture: Can It Be a Source of Sustained Competitive Advantage? Academy of Management Review, 11(3). 1986.
BARNEY, J. B. Special Theory Forum: The Resource-Based Model of the Firm: Origins, Impli-cations and Prospects, Journal of Management, vol. 17, No 1. 1991.
BARNEY, J.B. Firm Resources and Sustained Competitive Advantage. Journal of Management, 17. 1991.
BARNEY, J.B. Strategic Factor Markets: Expectations, Luck, and Business Strategy. Manage-ment Science, Vol. 32 No. 10 (Oct,. 1986). 2003.
BERRY & PARASURAMAN. Prescriptions for a Service Quality Revolution in America. Or-ganizational Dynamics, Spring 1992. 1992
BARRETT, L.F. Modeling emotion as an emergent phenomenon: A causal indicator analysis. Paper presented at the annual meeting of the Society for Personality and Social Psychology, Nashville. 2000
BERGER, P; LUCKMANN T. La construcción social de la realidad. Buenos Aires: Amorrortu. 1993.
BOHNENBERGER, M. Márketing interno: la actuación conjunta entre recursos humanos y márketing en busca del compromiso organizacional. Tesis doctoral. Palma de Mallorca: niversitat de les Illes Balears. 2005.
CAMISÓN, C. Las competencias distintivas basadas en activos intangibles. En P. Morcillo y J. Fernández (Eds.). Nuevas claves para la dirección estratégica. Barcelona: Ariel Economía. 2002.
CAPITAL. Entrevista a Robert Levering, creador del Great Place to Work: http://www.capital.cl/poder/2009/10/13/8119/entrevista-a-robert-levering-creador-del-great-place-to-work/. 2009.
COLLIS, D; MONTGOMERY, C. A. Competing on Resources: Strategy in the 1990s, Harvard Business Review, 73 (July-August). 1995.
FULMER I.S.; BARRY G; SCOTT K. Are the 100 Best Better? An Empirical Investigation of the Relationship Between being a “Great Place to Work” and Firm Performance. Personnel Psi-cology: Winter 2003: 56, 4; ABI/INFORM Global. 2003.
GOFFMAN, E. The Presentation of Self in Everyday Life. Garden City, NJ: Doubleday. 1959.
HACKMAN, J.R; OLDHAM, G.R. Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16. 1976.
JUECHTER W, FISHER C; ALFORD R.J. Five Conditions for High Performance Culture. Train-ning & Development, 52. 1998.
LEVERING, R. A Great Place to Work: What Makes Some Employers so Good (and Most so Bad). New York: Avon Books. 1990.
LEVERING, R. and Moskowitz M. (1993). The 100 Best Companies to Work for in America. 1st [Currency/Doubleday] ed. New York: Currency/Doubleday.
Levering, R; MOSKOWITZ, M. The 100 Best Companies to work for in America. Fortune Magazine. 2001.
LIPPMAN, S; RUMELT, R. Uncertain Imitability: An Analysis of Interfirm Differences in Efficency Under Competition. Bell J Economics, 13. 1982.
MARTINEZ, V., SÁNCHEZ, M. I; RODRIGUEZ, L. El papel estratégico de la comunicación en los programas organizacionales de marketing interno. Fisec-Estrategias, Año I, vol. 2. 2005.
MARREWIK, V; TIMMERS, J. Human Capital Management: In Journal of Business Etihcs, Vol 44. 2003.
MARREWIJK, V. The social dimension of organizations: recent experiences with Great Place to Work® assessment practices. Journal of Business Ethics. 2014.
PETERS, T.J; WATERMAN, R. H. In Search of Excellence - Lessons from America’s Best-Run Companies, HarperCollins Publishers, London. 1982.
PRISING, J. Estudio Manpowergroup sobre escasez de talento. Manpowergroup. 10 ed. http://www.manpowergroup.es/data/files/Estudios/pdf/Estudio_ManpowerGroup_sobre_Escasez_de_Talento_2015_635779084172386250.pdf. 2015.
SCHEIN, E.H. Organizational Culture and Leadership. A dynamic view. San Francisco: Jossey-Bass. 1985.
SIMON, H. Organizations & Markets. Journal of Economic Perspective Volume 5, Number 2. 1991.
SMIRCICH, L. Organization as shared meaning, in L.R. Pondy, P.J. Frost, G. Morgan and T.C. Dandridge (eds), Organizational Symbolism, Greenwich, Conn: JAI Press. 1983.
TAYLOR, F. The Principles of Scientific Management 1910. Ch. 2. 1910.
THE BALANCE. S&P 500: Definition, How It Works:https://www.thebalance.com/what-is-the-sandp-500-3305888. 2018.
WRIGHT, P. M., McMAHAN, G. C; McWILLIAMS, A. Human resources and sustained competi-tive advantage: A resource-based perspective. The International Journal of Human Resource Management, 5(2), 301-326. DOI: 10.1080/09585199400000020. 1994.
