Oliveira, Sirlene Aparecida Dias, José Marcos Carvalho Mesquita, and Ronielton Rezende Oliveira. “Factors That Influence Customer Defection: Analysis of the Banking Sector”. REBRAE 12, no. 2 (April 27, 2019): 119–135. Accessed November 21, 2024. https://periodicos.pucpr.br/REBRAE/article/view/25267.